Please be aware that I require 24 hours notice for cancellation. If I am not made aware of your cancellation in this time period you will still be charged for the price of the groom that you were booked in for these charges are at my discretion.
Arrival and Collection
Prior to your appointment please make sure you walk you dog this then reduces any accident’s on the premises I especially ask as i am a home groomer and the dog’s are being brought into my home.
On arrival you may ring me to let me know you are here with your dog and wait until you are asked to come in your dog’s appointment should be treated as any other appointment where you should attend on time if you are going to be late please ring me as soon as possible as I may have to reschedule your appointment due to other peoples dog’s being booked in this will be classed as a no show fee to which the same charges apply as in the above section cancellation policy which will apply at my discretion.
when you are collecting please be on time, I have a small area and so cannot keep dogs too much over their time unless something has been pre-arranged. If there needs to be a pre-arranged late pick up it cannot be more than 15 minutes.
Late Pickup Charges
If you go over the pre-arranged 15 minutes you will be charged a retaining fee of £10 and £5 for every half and hour over the time as i am unnecessarily being held responsible for you dog this also impacts on my time when other dog’s are due in and if it’s out of my working hours it goes into my free time.
Please be aware that I can take walk in’s but this will be subject to how busy I currently am and you may still need to book an appointment.
Matting and behaviour
Please be aware that if your dog has mats, I will put the dog’s welfare first under the animal welfare act 2006. This will however be discussed with you on arrival with your dog as to what I am able to achieve as any matting will need to be removed.
shaving any matting off or bringing a dog to me that has gone to long between grooms or not properly maintained between grooms for example not brushed will require my extra time or wear and tear on my tools this will be at an extra cost to the owner as this is outside of the grooming process this will be discussed with the owner on arrival, if there are any other issues such as bad behaviour aggression then the owner will be called to collect there dog and the grooming fee will still apply
Any health or behaviour issues that have not been disclosed to me at any time even as a return customer and the dog is sent home the cost of the groom will still apply